Refund policy
All Sales Are Final
Due to the perishable nature of live plants, we do not accept returns or exchanges under any circumstances.
Damages & Issues — DOA (Dead on Arrival) Claims
We take product quality seriously. If your plant arrives dead, severely damaged, or incorrect, please get in touch with us within 48 hours of delivery at berichandgrow@gmail.com with:
- Your order number
- Clear photos of the plant and packaging
We will evaluate your claim and respond within 1–2 business days. Approved resolutions will be issued as a replacement plant and processed within 6 business days of approval. If 6 business days have passed since approval, please follow up at berichandgrow@gmail.com.
Cold Weather Damage We are not responsible for cold transit damage if a heat pack was not added or USPS Priority Shipping was not selected. We strongly recommend both when temperatures may drop below 40°F during transit.
Exchanges We do not offer exchanges. All sales are final.
European Union — 14-Day Cooling Off Period If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days under EU consumer law. If applicable, your item must be in the same condition as received — unused, with tags, and in its original packaging — along with the receipt or proof of purchase.